Privacy

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HOW WE COLLECT YOUR PERSONAL INFORMATION

CRITICAL AIR SOLUTIONS ( CAS)
We collect your personal information when you actively provide it to us through your interactions with us. We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our Websites. We may receive personal information about you from a business or commercial partner or another user of our Apps and Services. We may infer or derive personal information based on other information we collect, such as with Service features that provide conversation intelligence.

WHAT PERSONAL INFORMATION WE COLLECT
Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available.

• Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.

• Your payment information: Billing name, address, and credit card or other payment information.

• Other information: Social media profiles, LinkedIn URLs, custom profiles, and any other information about you that you may voluntarily provide or any information about you that may be publicly available.

Personal information we collect through your interactions with:
CAS; our Websites; Apps and Services as a user or a participant.

• Account information: Account holders’ usernames and account numbers, CAS phone number, language preference, title, department.

• Information about your use of non-CAS Services through integrations with our Websites, Apps, and Services or otherwise: Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign-in tokens.

• User content: Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to, or otherwise implement.

(Note that users and participants control the content they provide, and it may include any category of personal information.)

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HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:

• Communicate with you.

• Verify your identity to prevent fraud in compliance with applicable law.

• Create your account.

• Provide you with CAS Services including responding to your requests for support.

• Develop and improve CAS Services.

• Manage your order and our customer relationship.

• Market and advertise our Services.

• Perform surveys.

• Provide internal training and ensure quality assurance.

• Improve and optimize your interactions with our teams.

• Connect you to and optimize your experience using our Website, Apps, and Services.

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COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please see our Cookie Notice.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

We may share and disclose your personal information (as identified in the section "What Personal Information We Collect") solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

• CAS or any of its worldwide affiliates. A list of our current group companies is available on our public filings.

• Business partners (e.g., resellers and other authorized third-party agents) to market or sell our Services.

• Service providers, contractors, vendors, or agents who operate on our behalf to:

  • Operate, deliver, improve, and customize our Websites, Apps, and Services.

  • Provide support and technical services.

  • Send marketing and other operational communications related to our Websites, Apps, and Services.

  • Detect fraud, enforce our acceptable use policy, and protect our system and network infrastructure.

  • Conduct analytics to improve your experience using CAS Websites, Apps, and Services.

  • Provide offers and advertisements to customers based on their interests and interactions with us.

• Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization, insolvency, bankruptcy, or receivership.

• Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal processes, comply with any legal obligation, protect or defend our rights, interests, or property (or that of third parties), or prevent or investigate wrongdoing in connection with the Website, Apps, or our Services.

• Other third parties with your consent.

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HOW WE RESPECT YOUR PRIVACY RIGHTS

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor or Service provider

We provide our Services and Apps as ordered by our customers, and in that context, we act as a data processor or service provider on behalf of our customers. In particular, when processing the content of communications such as voicemails, faxes, recordings, etc., in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor or service provider. This means that if you believe CAS may have collected or stored personal information about you on behalf of a CAS customer as a data processor or service provider, or if you wish to access, review, modify, or delete any content of your communications under applicable law or otherwise, you should direct your request to that Customer.

Your Privacy Rights as an EEA/UK/Swiss Resident

• Access: You can request more information about the personal information we hold about you. You can request to download a copy of the personal information.

• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. If you are a customer, you can also correct some of this information directly by logging into your Service account. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.

• Objection: You can let us know that you object to the collection or processing of your personal information for certain purposes.

• Restriction of Processing: You can ask us to restrict further processing of your personal information. (This means you can ask us to stop using it for the reasons we have been using it.) This may mean that we have to delete your account.

• Erasure: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging into your Service account if you are a customer.

• Portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.

• Withdrawal of Consent: If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. Withdrawing your consent may limit or suspend your access to the Services, and your accounts may be terminated as applicable. If we are using your information based on a legitimate interest (e.g., from your employer) or a different legal basis (e.g., fulfilling a contract with you), we may continue to process your information subject to your rights to access and control your information.

• Right to File Complaint: You have the right to lodge a complaint about CAS's practices with respect to your personal information with your supervisory authority (contact details available here: for the EU; for the UK; and for Switzerland).

• No Automated Decision Making: We do not undertake decision-making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

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